91ph Privacy Policy

This Privacy Policy is issued by 91ph ("91ph," "we," "us," or "our"), the operator of the online gaming platform accessible at 91ph.vip and any associated mobile applications (collectively, the "Platform"). 91ph is the data controller responsible for the personal data of players and visitors collected through the Platform.

This Privacy Policy applies to all personal data collected from you when you visit the Platform, register an account, make a deposit or withdrawal, place a bet, contact our support team, or otherwise interact with 91ph in any capacity. It applies to all users of the Platform, including registered players and unregistered visitors browsing the site.

This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

91ph collects personal data from you in several ways: directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include the following:

2.1 Registration and Account Data

When you create a 91ph account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Data

To comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement of 21 years, we may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, PhilHealth ID, UMID card, or other acceptable Philippine government-issued ID. We may also collect proof of address documents and proof of payment method ownership.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, and winnings associated with your 91ph account, denominated in Philippine Peso (₱). We also collect payment method details necessary to process transactions, such as GCash account references, PayMaya account references, and bank account details for BPI, BDO, and Metrobank transfers. We do not store full payment card numbers on our servers.

2.4 Technical and Usage Data

When you access the Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, pages visited, time spent on pages, referring URLs, and session identifiers. This data is used to operate the Platform, detect fraud, and improve user experience.

2.5 Communications Data

When you contact 91ph support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages and any attachments, for quality assurance, training, and dispute resolution purposes.

2.6 Responsible Gaming Data

Where you use 91ph's responsible gaming tools — such as deposit limits, loss limits, session time reminders, or self-exclusion — we record your preferences and the history of any limits or exclusions applied to your account. This data is used solely to enforce your responsible gaming choices and to comply with applicable regulatory requirements.

91ph uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 91ph account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction processing: To process deposits, withdrawals, and bet settlements in Philippine Peso (₱) via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Legal and regulatory compliance: To comply with our obligations under the Data Privacy Act of 2012, the Anti-Money Laundering Act of 2001 (as amended), and all applicable regulations issued by Philippine regulatory authorities, including KYC verification and suspicious transaction reporting to the Anti-Money Laundering Council (AMLC).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming: To enforce deposit limits, loss limits, session time reminders, and self-exclusion orders that you have requested, and to monitor for signs of problem gambling where required by applicable regulations.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the features, performance, and security of the 91ph Platform.
• Marketing communications: To send you promotional offers, bonuses, and news about 91ph, but only where you have given your explicit consent to receive such communications. See Section 12 for details.

91ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 91ph processes your personal data on the following legal bases:

Where 91ph relies on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your interests or fundamental rights and freedoms. You have the right to object to processing based on legitimate interests; see Section 9 for details.

91ph does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following circumstances and only to the extent necessary for the stated purpose:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the 91ph Platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and security service providers. All service providers are contractually required to process your personal data only on 91ph's instructions and to maintain appropriate security measures.

5.2 Game Providers

Certain games available on the 91ph Platform are provided by third-party game developers and studios. These providers may receive limited technical data (such as session identifiers and bet records) necessary to operate the games. They are not permitted to use this data for any purpose other than providing the game service to 91ph.

5.3 Regulatory and Law Enforcement Authorities

91ph will disclose your personal data to Philippine regulatory authorities, law enforcement agencies, and courts where required to do so by law, including mandatory reporting obligations under the Anti-Money Laundering Act of 2001 (as amended) and disclosures required by court order or other legal process.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 91ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

91ph uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to remember your preferences, to analyse how the Platform is used, and to support fraud prevention and security measures.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: These remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience on 91ph.
• Analytics cookies: These help us understand how players use the Platform — which pages are visited most, where users encounter difficulties, and how the Platform can be improved. Analytics data is aggregated and does not identify individual users.
• Security cookies: These support our fraud detection and account security systems by helping to identify unusual or suspicious activity patterns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the 91ph Platform and may prevent you from logging in or using certain features. Disabling other categories of cookies will not affect your ability to use the core Platform features.

91ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and related AMLC regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymised.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance with applicable regulations.

When personal data is no longer required for any of the above purposes, 91ph will securely delete or anonymise it in accordance with our internal data disposal procedures.

91ph takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 91ph Platform.
• Encryption of sensitive data at rest, including identity verification documents and financial records.
• Access controls that restrict access to personal data to authorised 91ph personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform and underlying infrastructure.
• Two-factor authentication options for player accounts.
• Monitoring systems to detect and respond to suspicious activity and potential security incidents.
• Staff training on data protection and information security obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 91ph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 91ph:

To exercise any of these rights, please contact 91ph's Data Protection Officer using the contact details in Section 14. We will respond to all data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Please note that certain rights are subject to limitations and exceptions under the Data Privacy Act of 2012. For example, we may be unable to delete data that we are legally required to retain under anti-money laundering regulations. Where we are unable to fulfil a request in full, we will explain the reason.

The 91ph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 91ph does not knowingly collect personal data from individuals under the age of 21.

91ph employs active age verification procedures at the point of registration and may request additional identity documentation at any time to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 21 years of age will be immediately closed and any personal data associated with that account will be deleted, except where retention is required by law.

If you are a parent or guardian and you believe that a minor has registered an account on 91ph or has provided personal data to 91ph without your consent, please contact us immediately using the details in Section 14. We will investigate and take appropriate action without delay.

91ph primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and certain game technology partners — may process data in other countries. Where personal data is transferred outside the Philippines, 91ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. 91ph will not transfer your personal data to a country that does not provide adequate protection without first implementing appropriate safeguards and, where required, obtaining your consent.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer at the details provided in Section 14.

91ph will only send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, and special offers if you have explicitly opted in to receive such communications during registration or through your account settings.

12.1 Withdrawing Consent

You can withdraw your consent to receive marketing communications at any time, free of charge, by:

• Updating your communication preferences in your 91ph account settings.
• Clicking the "unsubscribe" link included in any marketing email from 91ph.
• Contacting 91ph support and requesting removal from our marketing list.

Withdrawal of consent will take effect within five (5) business days. Please note that withdrawing consent to marketing communications will not affect your ability to use the 91ph Platform, access your account, or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent regardless of your marketing preferences.

12.2 Transactional Communications

Certain communications are necessary for the operation of your 91ph account and cannot be opted out of while your account remains active. These include account registration confirmations, deposit and withdrawal notifications, KYC verification requests, security alerts, and important updates to our Terms & Conditions or Privacy Policy.

91ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law, or improvements to the Platform. The date of the most recent revision is always displayed at the top of this page.

Where changes to this Privacy Policy are material — for example, where we introduce a new purpose for processing your personal data or change the categories of third parties with whom we share your data — we will notify you by email or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect. For non-material changes, the updated policy will take effect immediately upon publication.

Your continued use of the 91ph Platform following the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to the updated policy, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically to stay informed of how 91ph protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 91ph handles your personal data, please contact our Data Protection Officer:

Data Protection Officer, 91ph

Email: [email protected]

Platform: 91ph.vip

Response Time: Within 30 days of receipt of your request

Support Hours: 24 hours a day, 7 days a week

Complaints to the National Privacy Commission

If you are not satisfied with 91ph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.